Consumers Program Overview:
Welcome to Computer Center of Sanford Warranty Services. We have expanded our Nationwide Onsite Services to NOW include you the Consumer so you can get the same great professional services that we offer to our System Builders on your existing PC or Laptop.
1GB of FREE online data storage is now provided by Backup4Business.net with every warranty.
We provide 24/7/365 toll free Help Desk Support for hardware and software for any comptuer challanges you may have, as well as providing next business day onsite service for repairs of your computer, and in some cases Same Day Onsite Repair.
No more having to take your computer into a local repair facility and waiting days and not knowing what you will be charged for repairs or parts, or calling an unknown local service repair company that charges $75+ per hour plus the retail cost of parts to repair your system onsite.
When an onsite repair is required from Computer Center of Sanford, you set the appointment time, no more waiting for the technician to show up like you do with the cable or phone companies. If you require an 8:00 AM appointment time or a 6:00 PM appointment time or any time in between one of our certified technicians will be there. We work around your schedule!
To view our program or purchase an extended warranty please click on the appropriate link below, or for more information please contact Support at Computer Center of Sanford at (407)-328-9228 or email us.
FAQ's (Frequently Asked Questions)
Please Note: Click on the questions below to show the answers.
Q. Are CCS Warranty plans available in all 50 states?
A. Yes, we provide service in all 50 states, Canada and selected areas in Europe should your product need repairs.
Q. Is the sanfordcomputer.com website secure?
A. Yes, Sanford Computer Online uses the highest industry standard form of encryption for all of our credit card transactions. CCS also has a privacy policy that prohibits us from selling or renting our customer lists.
Q. Who Protects Computer Warranty’s plans?
A. All of the plans provided by Computer Center of Sanford are underwritten by Next Horizon Inc., which holds set asides in escrow accounts to cover upcoming labor and parts costs for the duration of each warranty sold.
Q. What is an extended service plan, and why do I need one?
A. Every new product comes from the manufacturer with a basic warranty that states the manufacturer will repair or replace most parts of the product in the event of a malfunction for a limited amount of time. Once the manufacturer's warranty expires, there is nothing to protect you from expensive repairs. Computer Warranty Services coverage is protection against the increasing cost of repairs after the manufacturer's warranty has expired. With a CCS Warranty policy if the product can't be repaired, we will replace it.
Q. Does it matter where I bought my product?
A. Sanford Computer's Warranty Services can provide an extended warranty for almost any electronic product regardless of where you purchased it as long as you bought it from an authorized dealer and there is at least 30 days remaining on the original "labor" portion of the manufacturers warranty.
Q. I still have time left on my factory warranty. Why purchase a service plan?
A. In order to keep our warranty costs down (to pass the savings on to you) we have to make sure the product is still in good working order. We do that by requiring that a CCS warranty to be purchased while there is still at least 30 days remaining on the "labor" portion of the original manufacturer's warranty.
Q. Do your warranties offer power surge protection?
A. In a word, no. A power surge is considered a weather condition which falls outside of normal operation. However, a power surge should be covered through your home owners or renters insurance. We do recommend that you buy a surge protector for all of your computer and electronic equipment as precaution regardless of the warranty plan you select.
Q. When does the warranty begin?
A.A CCS Warranty begins as soon as you purchase it. It will complement your manufacturers 90 day or one year warranty and can provide (if purchased) for next day onsite service which manufacturers do not provide.
Q. Are there deductibles and how are they applied?
A. All CCS Warranty plans for consumer products are 100% covered with parts and labor.
Q. Where can I get my product repaired?
A. CCS warranties provide you with one of our North American Technicians to come to your location to repair or replace your product.
Q. How do I get help?
A. If your product breaks, or you are unable to figure out what the problem is you just call our 24/7 Toll Free Help Desk Support Line and one of our CCS Technicians will diagnose the problem and if it requires parts or labor the technician will set up an onsite visit for you around your schedule within 48 hours.
Q. How does the technician get paid?
A. CCS takes care of all the costs (parts & labor) that are covered under your warranty. No one will ever ask you for any type of payment.
Q. How do I find what is inside my computer?
A. Click on “My Computer” on your desktop this will bring up a window listing Various computer information, look on the left hand side and click on “view system information” this will bring up a window with tabs listing click on the hardware tab to get the internal parts that are in your computer the operating system on your computer will be listed in the window once you click on “view system information”.